How to have that stellar experience from Lyft to Lift-off — Airline travel is never straight-forward, even for the sleek traveler. …

And how to embrace it for posterity — Not so long ago, I had the fortune to go through a strenuous period in my career, under the erstwhile leadership of a not-so-great manager. I was pushed hard to accomplish some great tasks through less-than-spectacular leadership philosophy. …

Alternative access to credit & its impact on consumer’s financial sanctity — Nearly two-thirds of Americans, 63%, say they’ve been living paycheck to paycheck since the Covid-19 pandemic hit the U.S (CNBC, 2020) The pandemic, the resulting rise of industry wide layoffs, stagnant and depleting sources of revenue for SMBs, and the rapidly evaporating stimulus checks, North Americans (both north and south…

Meme currencies & Payment infrastructure overhauls — Here’s the latest edition of my Payments Innovation newsletter, a monthly collection of small digestible content from the world of Payments, Fintech, Banking and Innovation. You can read more about why I started this newsletter here. This pint-sized month of February felt long. However the moment has finally arrived to…

Data, Trust, Regulation & Convenience — I’m hoping to deep-dive into how digital onboarding (especially for regulated industries such as banking & financial services) can be done right and what kind of critical factors need to be considered in order to drive optimum and intuitive onboarding experiences for end consumers. COVID pandemic has accelerated the need…

Voice technologies, Voice assistants & Voice as a Service — I’ve seen a growing number of fintechs, banks, and other organizations set up innovation voice labs to experiment with voice-based technologies, be it in the fintech context, insurance context, retail context, healthcare context or n number of other fields. Voice itself is an interesting channel? technology? commodity? medium? Voice is…

The news broke recently around Canada finally taking a firm conclusive stand to ban single-use plastics with an aim to eliminate the said plastic completely by the end of 2021. This was already known to become an industry standard in the coming years, but with the onslaught of COVID and…

How to optimize your Capacity & be your own Chief Capacity Officer! — LeanIn Canada, Toronto chapter, had it’s 2020 post-COVID kick-off event ‘Reboot Your 2020 Goals by Optimizing Your Capacity’ this evening with Melanie Sodtka, a truly inspirational speaker, creator and capacity creator who helps transform high achieving individuals from over-commitment and overwhelm to thrive in their current environments.